We adhere to a strict policy of final sales. Once an order is placed and processed, it cannot be canceled or refunded unless the product received is damaged or defective.
If you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order. We will require photo evidence of the damage or defect to assess eligibility for a replacement or refund.
To initiate a return request, please contact us with the following information:
- Order number
- Description and photo evidence of the damage or defect
- Your preference for a replacement or refund
All requests for product replacements or refunds will be carefully reviewed on a case-by-case basis. Once your request is approved, we will provide further instructions on returning the product or receiving a replacement.
Customers are responsible for shipping costs associated with returning the product unless otherwise specified.
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact us. Our team is here to help ensure your satisfaction.